Nashville, Tenn. - March 8, 2012 - Sitel, a leading global customer care outsourcing provider, today announced an industry-leading approach to work-at-home security. Secure and SecurePlus are customized technology options within Sitel's Work@Home Solutions. These private cloud-based offerings are designed to address critical client security requirements for ensuring data protection while reducing the risk of identity theft and mitigating credit fraud.
The at-home agent model represents one of the fastest growing outsourced customer service sectors in the United States. Sitel's Work@Home Solutions raises the standard for at-home agent performance, security and scalability to align virtual customer service quality levels comparable to or better than most fixed-facility call centers. Through Sitel Work@Home Solutions, Sitel hires high-caliber and impactful customer care associates, in 34 states, while ensuring security and consistency in operations.
"The protection of sensitive data and information is core to all Sitel offerings," said Andrew Kokes, vice president, global product management at Sitel. "Sitel Work@Home Solutions' Secure and SecurePlus offer customized security options that meet and even exceed those of most business requirements. Multi-level security packages give our clients practical frameworks to align their work-at-home security with their physical security."
Sitel Work@Home Solutions' Secure and SecurePlus offerings address unique security needs of different market verticals. SecurePlus also offers an additional layer of fortification by equipping home agents with Sitel Work@Home Solutions thin client devices that provide zero footprint while agents are working. Sitel can also provide clients with enhanced security options including credit card and dial tone distortion, automated compliance, order and disclosure statement and biometric profiling.
Sitel's Secure and SecurePlus solutions are powered by a Virtual Desktop Infrastructure (VDI) platform leveraging Citrix XenApp and/or Citrix XenDesktop. The enhanced security features within Sitel Work@Home Solutions also allow Sitel to offer the same functions and capabilities supported in the traditional contact centers, such as technical support, customer care, plus Web chat, SMS, email and voice.
"Security remains the number one issue for companies seeking to implement a work-at-home agent model in their customer service strategy, but it doesn't just end with technology," said Peter Ryan, contact center and BPO analyst at Ovum. "People will always be a critical factor, and Sitel's Global Operating System ensures consistency in their work-at-home operations taking into account training requirements, continuous monitoring and performance management of work-at-home agents around the world."
To hear more on the Sitel Work@Home Solutions, click on the link to view a "Sitel Sources" video: http://bit.ly/SitelHomeAgent. To learn more about Sitel Work@Home Solutions, and apply for a position as a Sitel work-at-home agent, please click on the link: http://bit.ly/SitelWorkatHomeCareers.
Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor's annual Black Book of Outsourcing survey. Sitel's approximately 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel's solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation. For more information, please visit www.sitel.com.